Privacy Policy
How Patel Freight collects, uses and protects the information you share with us.
Effective Date: September 27, 2026Last Updated: September 27, 2026
Patel Freight LLC (“Patel Freight,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.patelfreight.com, request a freight quote, communicate with us by telephone, email, text message, or online form, or otherwise interact with Patel Freight.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Company name
- Job title
- Email address
- Telephone or mobile number
- Business address
- Billing or account information
- Freight origin and destination
- Pickup and delivery information
- Commodity descriptions
- Shipment weight, dimensions, pallet count, freight class, equipment requirements, and related shipment information
- Quote requests
- Documents or files you submit
- Information contained in emails, telephone calls, text messages, or other communications with us
- Any other information you voluntarily provide
We may also automatically collect limited technical information when you use our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Approximate location derived from an IP address
- Website interaction and usage information
Our website may use cookies, analytics services, and similar technologies to help operate, secure, and improve the website.
2. How We Use Information
We may use the information we collect to:
- Respond to freight quote requests
- Provide customer service
- Arrange or facilitate transportation and logistics services
- Communicate regarding pickups, deliveries, shipment status, delays, appointments, documentation, claims, or other shipment-related matters
- Create and maintain customer or prospect records
- Communicate by telephone, email, or text message
- Provide requested information about our services
- Coordinate services with GlobalTranz Enterprises, LLC, transportation providers, and other parties involved in providing requested logistics services
- Process and maintain business records
- Improve our website, services, and customer experience
- Detect fraud, abuse, security incidents, or unauthorized activity
- Comply with applicable legal, regulatory, contractual, and reporting requirements
- Protect the rights, property, safety, and interests of Patel Freight, our customers, service providers, and others
3. GlobalTranz Relationship
Patel Freight LLC is an independently owned and operated freight agency and an authorized agent of GlobalTranz Enterprises, LLC (“GlobalTranz”).
When you request or use transportation or logistics services through Patel Freight, certain information may be provided to GlobalTranz as necessary to obtain pricing, arrange transportation, administer shipments, provide customer support, maintain records, process billing, or otherwise provide the services you request.
Brokered transportation services may be arranged by GlobalTranz under GlobalTranz's applicable operating authority and subject to GlobalTranz's applicable agreements, tariffs, carrier terms, bills of lading, and other transportation terms.
4. How We May Share Information
We may disclose information when reasonably necessary to operate our business or provide requested services, including to:
- GlobalTranz Enterprises, LLC
- Motor carriers and other transportation providers
- Technology, telecommunications, website hosting, email, and business service providers
- Payment or accounting service providers
- Insurance providers or claims administrators when applicable
- Professional advisers such as attorneys and accountants
- Government agencies, regulators, courts, law enforcement, or other parties when required by law
- Parties involved in protecting against fraud, security threats, illegal activity, or misuse of our services
We may also disclose information as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
We do not sell or rent your personal information for third-party marketing purposes.
Mobile and SMS Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
SMS opt-in information and consent will not be sold, rented, transferred, or shared with third parties for their own marketing or promotional purposes.
5. Text Message Communications
Patel Freight may offer text messaging through our business telephone number:
When you voluntarily opt in to receive text messages from Patel Freight, we may send messages relating to matters such as:
- Freight quote requests and responses
- Shipment scheduling
- Pickup and delivery information
- Shipment status or tracking
- Appointment or ETA information
- Delays or service issues
- Documentation requests
- Account or service notifications
- Customer support
- Other communications related to services you request from Patel Freight
Message frequency varies. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to a message from Patel Freight.
You may reply HELP for assistance or contact us at:
Phone: 1-888-521-7770
Email: support@patelfreight.com
After you request to opt out, you may receive one final message confirming that your opt-out request has been processed.
Consent to receive text messages is not a condition of purchasing or using our services.
Unless you separately provide the legally required consent for promotional messaging, opting in to shipment or service-related text messages does not constitute consent to unrelated marketing or promotional text messages.
Wireless carriers are not responsible for delayed or undelivered messages.
6. Email and Telephone Communications
If you contact Patel Freight or provide your contact information in connection with a quote request, existing business relationship, or other inquiry, we may communicate with you regarding that request or relationship.
You may request that we stop sending non-essential marketing email communications by using the unsubscribe mechanism provided, where applicable, or by contacting us.
Operational or transactional communications necessary to service an active shipment or business relationship may continue where permitted by law.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Understand website traffic
- Analyze website performance
- Improve website usability
- Detect security or technical issues
You may be able to restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Maintain customer and shipment records
- Satisfy legal, contractual, tax, accounting, and regulatory requirements
- Resolve disputes
- Prevent fraud
- Enforce agreements
Retention periods may vary depending on the type of information and the reason it was collected.
9. Information Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, telecommunications system, or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Choices
Depending on where you reside and applicable law, you may have rights relating to your personal information, which may include the right to request access, correction, deletion, or additional information regarding our handling of your personal information.
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
11. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties, including GlobalTranz or transportation-related service providers.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review the privacy policies of those services separately.
12. Children's Privacy
Patel Freight provides business-to-business transportation and logistics services and our website is not directed toward children.
We do not knowingly collect personal information from children under 13 through our website.
If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time.
When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.
Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy.
14. Contact Us
Questions regarding this Privacy Policy or our privacy practices may be directed to:
Patel Freight LLC
Novi, Michigan
Phone: 1-888-521-7770
Email: support@patelfreight.com
Website: www.patelfreight.com